FAQ: ORDER
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
If you encounter a problem placing an order, I invite you to contact our customer service. We can be reached by phone, Whattsap or by email.
Tel: + 33 6 22 14 29 36
Email: contact@bwya.fr
Your orders are shipped every day from Monday to Friday.
If you received a payment link, but the link displays a 404 error page, simply copy your tracking number and paste it into the search bar on the carrier's site.
Post (Colissimo, Chronopost, ToShop): follow my package
World Relay: follow my package
DHL: follow my package
Other carrier: follow my package
Our packages are plain and discreet, and will not mention their content in any way, you don't have to worry about it 🙂
The brand name "BWYA" appears in the sender's details.
If this is a problem, do not hesitate to specify it in the "note" box before validating your order.
If you have not received your tracking number, you can contact us by email at contact@bwya.fr. Remember to mention your order number and the name associated with your order.
FRANCE & OVERSEAS
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
SPAIN
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
ITALY
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
AUSTRIA
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
SWITZERLAND
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
THE NETHERLANDS
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
DENMARK
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
EUROPE ZONE 2
Countries: Finland, Latvia, Lithuania, Slovenia, Slovakia
WORLD ZONE 4
Countries: Croatia, Iceland, Maghreb, Malta, Norway, Romania, Turkey, Specific territories in Spain and Portugal, other Eastern European countries
WORLD ZONE 6
Countries: African countries (excl. Maghreb), Americas (excl. USA and Canada), Middle East, Other Asian countries, Oceania (excl. Australia)
GERMANY
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
BELGIUM
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
LUXEMBOURG
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
UNITED-KINGDOM
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
IRELAND
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
PORTUGAL
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
EUROPE ZONE 1
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
EUROPE ZONE 3
Countries: Estonia, Greece, Romania, Bulgaria
WORLD ZONE 5
Countries: Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam
Standard home delivery method. Shipping via La Poste or Private Parcel (you do not have the option to choose the service provider), our algorithm will select the best option for you. Delivery time is 48 hours to 72 hours on average, but is not guaranteed.
The information from your tracking number will be taken into account.
If your package is marked as “delivered to letterbox” we will consider it “delivered”.
You will have the opportunity to make a complaint. Our customer service will do everything possible to assist you in the procedures with the carrier.
The processing time for a delivery anomaly can be up to 1 month.
If you receive a damaged or altered package, you must notify us within 48 hours of receipt and send us photos of the damage.
After this period, we will consider that you have received the package in good condition and therefore, we regret to inform you that we will not be able to assist you.
Follow up : Your tracking number will be communicated to you automatically once your order has been shipped. If you have not received it, send us an email or a message at +06 22 14 29 36 XNUMX indicating your NAME and ORDER N °.
Delivery method to relay point. Shipping via La Poste or Global Relais.
Delivery time is 2 to 4 days on average, but is not guaranteed. It is higher for deliveries in Europe.
If you do not receive your package, you will have the option to make a complaint. Our customer service will do everything possible to assist you in the procedures with the carrier.
The processing time for a delivery anomaly can take up to 1 month.
If you receive a damaged or altered package, you must notify us within 48 hours of receipt and send us photos of the damage.
After this period, we will consider that you have received the package in good condition and therefore, we regret to inform you that we will not be able to assist you.
Follow up : Your tracking number will be communicated to you automatically once your order has been shipped. If you have not received it, send us an email or a message at +06 22 14 29 36 XNUMX indicating your NAME and ORDER N °.
Express delivery within 24 hours to your home. Insurance included. If your order is placed on Friday after 9am, it will leave the following Monday. No shipping or delivery on Saturday and Sunday.
This period can be extended from 24 to 48 hours for international shipments (refer to the table)
* Please note that some items require longer preparation time (eg: custom binder, tucking panties etc.) the items concerned will be given priority.
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