Shipping

We ship via various intermediaries, mainly post, Mondial Relay and DHL. The choice will be yours when you finalize your order.
We ship packages daily from Monday to Friday.

The order preparation time varies from 24 to 48 hours, you will be informed by email of the shipment of your order.

We do our best to ship your orders as quickly as possible!

SHIPPING RATES

SHIPPING MODE INFORMATION

Most eco-friendly shipping method. Shipping via La Poste.

Only the information of your tracking number will do this. If your package is marked as “delivered to letterbox” we will consider it as “delivered”. No recourse will be possible and we cannot be held responsible in the event of non-receipt. You will have the possibility to file a complaint with La Poste by phone at 3631 or online. Our customer service will do everything possible to assist you in the procedures with the carrier.

If you receive a damaged or altered package, you must notify us within 48 hours of receipt and send us photos of the damage.

After this period, we consider that you have received the package in good condition and therefore we regret to inform you that we will not be able to assist you.

Order Tracking: Your tracking number will be sent to you automatically once your order has been shipped. If you haven't received it, send us an email or a message at  06 22 14 29 36 indicating your NAME and ORDER N °.

France: your package will be shipped via the Post Office and will benefit from insurance covering your purchase.

In the event of a reception problem, we will take care of the formalities related to filing the complaint. In the event of a confirmed loss, we will reship your package.

If you receive a damaged or altered package, you must notify us within 48 hours of receipt and send us photos of the damage.

After this period, we consider that you have received the package in good condition and therefore we regret to inform you that we will not be able to assist you.

Order Tracking: Your tracking number will be sent to you automatically once your order has been shipped. If you haven't received it, send us an email or a message at  06 22 14 29 36 indicating your NAME and ORDER N °.

International: your package will be shipped via the Post Office without insurance. Only the information of your tracking number will do this. If your package is marked as “delivered to letterbox” we will consider it as “delivered”. No recourse will be possible unless your package has been proven to have been lost. 

Sent via Mondial Relay to a collection point. This shipping method is the most eco-friendly for shipments over 100gr and bulky shipments. Follow-up ensured and reception of your parcel ensured in relay point. Free from 75 € of purchase.

If you receive a damaged or altered package, you must notify us within 48 hours of receipt. After this period, we consider that you have received the package in good condition and therefore we regret to inform you that we will not be able to assist you.

Order Tracking: Your tracking number will be sent to you automatically once your order has been shipped. If you haven't received it, send us an email or a message at  06 22 14 29 36 indicating your NAME and ORDER N °.

Express delivery within 24 hours to your home. Insurance included. If your order is placed on Friday after 9am, it will leave the following Monday. No shipping or delivery on Saturday and Sunday.

This period can be extended from 24 to 48 hours for international shipments (refer to the table)

* Please note that some items require a longer preparation time (eg: custom binder, tucking panties etc.) the items concerned will be given priority.

Express dispatch within 24 hours to a collection point. Insurance included. If your order is placed on Friday after 9:30 am, it will leave the following Monday. No shipping or delivery on Saturday and Sunday.

This period can be extended from 24 to 48 hours for international shipments (refer to the table)

* Please note that some items require a longer preparation time (eg: custom binder, tucking panties etc.) the items concerned will be given priority.

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