FAQ: ORDER
Your order will be sent within 24 hours to 72 hours (working days) following confirmation of your order, unless your product is no longer in stock. In this case, you will receive an email offering a replacement or refund for your item.
If you have a problem placing an order, I invite you to contact our customer service. We can be reached by phone, WhatsApp or email.
Tel: +33 6 22 14 29 36
Email: contact@bwya.fr
Our orders are shipped daily from Monday to Friday.
If you received a payment link, but the link displays a 404 error page, simply copy your tracking number and paste it into the search bar on the carrier's site.
Post office (Colissimo, Chronopost, ToShop): follow my package
World Relay: follow my package
DHL: follow my package
Other carriers: follow my package
Our packages are plain and discreet, and will not mention their content in any way, you don't have to worry about it 🙂
The brand name "BWYA" appears in the sender's details.
If this is a problem, do not hesitate to specify it in the “note” box before confirming your order.
If you have not received your tracking number, you can contact us by email at contact@bwya.fr. Remember to mention your order number and the name associated with your order.
FAQ: EXCHANGE
Yes, you can exchange all items that do not state otherwise (e.g.: packers, breast prostheses, etc.)
I invite you to go to the section “Exchange" for more information.
Any exchange request must be made within 14 days of receipt of your order. Beyond that, we will not be able to accept an exchange.
For more details, I invite you to go to the section “Exchange".
Unfortunately, we do not offer a return label. The shipping costs for returning the items you wish to exchange are at your expense.
FAQs: DELIVERY
Postal times vary from one carrier to another. These deadlines are only indicative and beyond our control. Sometimes packages are delayed.
Letter followed: 2 working days (deadline not guaranteed)
Colissimo: 2 working days (deadline not guaranteed).
Mondial Relay: 2 to 5 working days
Chronopost: The next day before 13 p.m. or 18 p.m. depending on the option chosen (excluding weekends*, no delivery will be made on Saturday or Sunday)
International: 2 to 7 additional days depending on destination.
To this delay is added the time of preparation of the order, varying from 1 to 5 days according to the articles.
Yes, we work with Mondial Relay and ToShop (postal relay service) so you can select the point closest to your home.
Otherwise, you can have your parcel delivered by “poste poste” it will then be delivered to your post office.
To do this, simply enter your address as follows:
REMAINING POSITION
LAST NAME FIRST NAME
Address of your post office
FAQ: PAYMENT
For your exchanges, we offer refunds in the form of coupons that you can use when you reorder.
However, if you wish to be reimbursed, this is still possible. All you have to do is request it by email. Remember to indicate your NAME, FIRST NAME, ORDER N° as well as the reason for your request.
The refund will be made to your original payment method. The request will be made within 3 days.
Allow between 5 and 10 days for a refund to your bank card.
Instant refund for payments made via PayPal.
Every month, we organize competitions with lottery draws that will allow you to win binders. A future community donation system will make our products accessible to all. Otherwise, you will find good opportunities in the “eco binder” section of our store
During the monthly sales organized in physical points, don't hesitate to come and see us, we'll find a solution 🙂
You can pay us by credit card, via Paypal or by transfer.
PAYPAL: If you pay for your item via Paypal, you will benefit from buyer protection.
If you have any concerns, we invite you to contact us via the “contact” section to describe your problem. Remember to mention your order number in your message. We will find the most suitable solution.
Sometimes, when the response time between your bank and our payment organization is too long, our ordering software cancels an order.
If you have not been charged:
We invite you to place your order again.
If you have been charged:
We invite you to contact our customer service by email. Remember to tell us your order number and your name. We will check whether payment has been received and change the order status from “canceled” to “in progress”. It will then be processed with other orders within the usual deadlines.
If you have any questions, don't hesitate to contact us at +33 6 22 14 29 36 or write to us at contact@bwya.fr
If you are in the Paris region, you will have the possibility to buy our products directly on site, make an appointment in the “Appointment” section.
We will be regularly present during events in organizations or bars at a direct point of sale. I therefore invite you to stay attentive and follow our news on Facebook, Instagram and Twitter.
We also have partnerships with shops, you can buy some of our products directly there. Go to the "Our Distributors" section to see where they are.
FAQs: GENERAL
BWYA stands for "Be Who You Are" The slogan and gleam of our brand.
Our products are made in France, a value we stand by! Our binders are unique in their kind, and our line-up includes neutral models, as well as many colorful models with unique prints 🙂
as many colorful models with unique prints 🙂
We have removed all visible seams to bring you maximum comfort. We are a small business, which allows us to meet and listen to our consumers.
Alesky, a young transgender man who used his experience to build his brand.
Who could possibly be any better than someone who is part of the community? 🙂
BWYA is a French brand. The entire textile part (binders, boxers and tucking panties) is made in France by our manufacturing workshop located in 91 (Essonne).
The accessories come from various manufacturers based mainly in Europe.
FAQ: PARTNERSHIPS, MISCELLANEOUS
Yes. You will find all of our products in the Paris region in 92 in Antony, as well as in the shops of our partners who resell our products.
The list is available here:
Our points of sale
Contact us for any partnership request!
We are looking for partnerships, contact us at contact.pro@bwya.fr
Your cart is empty.